MindSphereManage MyMachines /Remote
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  • MindSphere Documentation Area
    • Manage MyMachines /Remote
      • Introduction
        • About Manage MyMachines /Remote
        • About this documentation
        • Documentation on the internet
          • Documentation overview Manage MyMachines/Remote
        • Feedback on the technical documentation
        • mySupport documentation
        • Service and Support
        • OpenSSL
        • General Data Protection Regulation
      • Security instructions
        • Fundamental safety instructions
          • General safety instructions
          • Warranty and liability for application examples
          • Cybersecurity information
        • Cybersecurity notes for mobile applications
        • Security instructions in Insights Hub documentation
        • Data management, confidentiality and encryption
      • System requirements
      • Setting up the SINUMERIK control system for Manage MyMachines /Remote
        • Activating the data acquisition
        • Checking and updating the versions
          • Displaying version data
          • Installing a SINUMERIK 828D update
          • Client update under Windows
          • Client update under Linux
        • SINUMERIK Integrate
          • Activating the SINUMERIK Integrate client
          • Activating SINUMERIK Integrate use
        • SINUMERIK 840D sl
          • Configuring the URL and proxy
          • Install the registration key on a SINUMERIK control system
          • Create drive
        • SINUMERIK 828D
          • Configuring the URL and proxy
          • Install the registration key on a SINUMERIK control system
        • Adapting SINUMERIK Operate
          • Exchanging a certificate (optional)
          • Activating logs for troubleshooting
        • PCU retrofit
      • Integrating Insights Hub
        • Logging in to Insights Hub
        • Icons and buttons in Insights Hub
        • Managing users
        • Asset Manager
          • Overview
          • Opening the Asset Manager
          • Creating an asset type
          • Creating an Asset
        • Shopfloor Management Application
          • Overview
          • Billing model UTS (Usage Transparency Service)
            • Activating Manage MyMachines /Remote
          • Billing model PB (Package Builder)
            • Activating Manage MyMachines /Remote
          • Changing the billing model
          • Calling a machine configuration
        • Connecting SINUMERIK controls with Insights Hub
      • Working with Manage MyMachines /Remote
        • Open Manage MyMachines /Remote
        • Machine Configuration
        • Download remote service client
        • Download certificate
        • Remote sessions
          • Overview
          • Starting a remote session as a SE
          • Interactive sessions
          • Joining a remote session
          • Managing remote sessions
          • Configuring the session log settings
          • Evaluating and editing session information
          • Exporting session information
          • Remote sessions with Manage MyMachines
            • Start new remote session
            • Joining a remote session
        • Service Dashboard
        • Sustainability report
        • Using the calendar function
      • Setting up Manage MyMachines /Remote Service Client
        • Setting up Manage MyMachines /Remote - Machine operators (MO)
          • Overview
          • Installing Manage MyMachines /Remote Service Client MO (IPC or PCU)
          • Entering the address of a proxy server
          • Integrating an OEMFrame application into HMI sl
          • Silent Installation
        • Setting up Manage MyMachines /Remote - service engineer (SE)
          • Installing Manage MyMachines /Remote Service Client SE
          • Entering the address of a proxy server
      • Using MyMachines /Remote Service Client
        • Overview of the functions
        • User roles and operator interface
        • Joining a remote session as MO (PCU/NCU)
        • Joining a remote session as MO (IPC)
        • Conducting a remote session via VPN (IPC)
        • Desktop sharing (SINUMERIK Integrate Client)
        • Desktop sharing (IPC / PCU)
        • Transferring files
        • Remote STEP 7
          • Setting-up the Internet connection with SIMATIC Manager
          • Setting up a connection with the TIA Portal via the Internet
        • Transferring the conference leadership
        • Terminating the remote session
        • Additional functions
          • Network interruption
          • Setting the login data
          • Setting file transfer
          • Setting the language
          • Setting the log file
      • Manage MyMachines /Remote Interactive Mobile App
        • Use MMM/R Interactive
        • Mobile devices and operating system versions that are supported
      • Disconnecting a SINUMERIK control from Insights Hub
        • Overview
        • Disconnecting a SINUMERIK control from Insights Hub
        • Deactivating use of SINUMERIK Integrate
      • Troubleshooting when onboarding
        • SINUMERIK controls
          • Preconditions
            • Checking the network configuration
            • Checking that SINUMERIK Integrate has been enabled
            • Checking that SINUMERIK Integrate has been activated
            • Checking proxy settings
            • Checking the SINUMERIK Integrate URL
            • Checking the network connection
            • Checking directory "boot_job"
            • Checking the asset type in Insights Hub
            • Checking the existence of onboard.key
          • Resolving known faults
            • The "onboard.key" exists; however, onboarding does not start
            • Onboarding starts, "cert.key" is created; however, the "onboard.key" does not disappear
            • No boot script available
            • Internet connection of the machine is confirmed, "onboard.key" is not converted into "cert.key"
          • More information
      • Secure product disposal
      • Appendix
        • Preconditions for the Shopfloor Management Application
        • List of abbreviations
    Results
    • Introduction
      • About Manage MyMachines /Remote
      • About this documentation
      • Documentation on the internet
        • Documentation overview Manage MyMachines/Remote
      • Feedback on the technical documentation
      • mySupport documentation
      • Service and Support
      • OpenSSL
      • General Data Protection Regulation
    • Security instructions
      • Fundamental safety instructions
        • General safety instructions
        • Warranty and liability for application examples
        • Cybersecurity information
      • Cybersecurity notes for mobile applications
      • Security instructions in Insights Hub documentation
      • Data management, confidentiality and encryption
    • System requirements
    • Setting up the SINUMERIK control system for Manage MyMachines /Remote
      • Activating the data acquisition
      • Checking and updating the versions
        • Displaying version data
        • Installing a SINUMERIK 828D update
        • Client update under Windows
        • Client update under Linux
      • SINUMERIK Integrate
        • Activating the SINUMERIK Integrate client
        • Activating SINUMERIK Integrate use
      • SINUMERIK 840D sl
        • Configuring the URL and proxy
        • Install the registration key on a SINUMERIK control system
        • Create drive
      • SINUMERIK 828D
        • Configuring the URL and proxy
        • Install the registration key on a SINUMERIK control system
      • Adapting SINUMERIK Operate
        • Exchanging a certificate (optional)
        • Activating logs for troubleshooting
      • PCU retrofit
    • Integrating Insights Hub
      • Logging in to Insights Hub
      • Icons and buttons in Insights Hub
      • Managing users
      • Asset Manager
        • Overview
        • Opening the Asset Manager
        • Creating an asset type
        • Creating an Asset
      • Shopfloor Management Application
        • Overview
        • Billing model UTS (Usage Transparency Service)
          • Activating Manage MyMachines /Remote
        • Billing model PB (Package Builder)
          • Activating Manage MyMachines /Remote
        • Changing the billing model
        • Calling a machine configuration
      • Connecting SINUMERIK controls with Insights Hub
    • Working with Manage MyMachines /Remote
      • Open Manage MyMachines /Remote
      • Machine Configuration
      • Download remote service client
      • Download certificate
      • Remote sessions
        • Overview
        • Starting a remote session as a SE
        • Interactive sessions
        • Joining a remote session
        • Managing remote sessions
        • Configuring the session log settings
        • Evaluating and editing session information
        • Exporting session information
        • Remote sessions with Manage MyMachines
          • Start new remote session
          • Joining a remote session
      • Service Dashboard
      • Sustainability report
      • Using the calendar function
    • Setting up Manage MyMachines /Remote Service Client
      • Setting up Manage MyMachines /Remote - Machine operators (MO)
        • Overview
        • Installing Manage MyMachines /Remote Service Client MO (IPC or PCU)
        • Entering the address of a proxy server
        • Integrating an OEMFrame application into HMI sl
        • Silent Installation
      • Setting up Manage MyMachines /Remote - service engineer (SE)
        • Installing Manage MyMachines /Remote Service Client SE
        • Entering the address of a proxy server
    • Using MyMachines /Remote Service Client
      • Overview of the functions
      • User roles and operator interface
      • Joining a remote session as MO (PCU/NCU)
      • Joining a remote session as MO (IPC)
      • Conducting a remote session via VPN (IPC)
      • Desktop sharing (SINUMERIK Integrate Client)
      • Desktop sharing (IPC / PCU)
      • Transferring files
      • Remote STEP 7
        • Setting-up the Internet connection with SIMATIC Manager
        • Setting up a connection with the TIA Portal via the Internet
      • Transferring the conference leadership
      • Terminating the remote session
      • Additional functions
        • Network interruption
        • Setting the login data
        • Setting file transfer
        • Setting the language
        • Setting the log file
    • Manage MyMachines /Remote Interactive Mobile App
      • Use MMM/R Interactive
      • Mobile devices and operating system versions that are supported
    • Disconnecting a SINUMERIK control from Insights Hub
      • Overview
      • Disconnecting a SINUMERIK control from Insights Hub
      • Deactivating use of SINUMERIK Integrate
    • Troubleshooting when onboarding
      • SINUMERIK controls
        • Preconditions
          • Checking the network configuration
          • Checking that SINUMERIK Integrate has been enabled
          • Checking that SINUMERIK Integrate has been activated
          • Checking proxy settings
          • Checking the SINUMERIK Integrate URL
          • Checking the network connection
          • Checking directory "boot_job"
          • Checking the asset type in Insights Hub
          • Checking the existence of onboard.key
        • Resolving known faults
          • The "onboard.key" exists; however, onboarding does not start
          • Onboarding starts, "cert.key" is created; however, the "onboard.key" does not disappear
          • No boot script available
          • Internet connection of the machine is confirmed, "onboard.key" is not converted into "cert.key"
        • More information
    • Secure product disposal
    • Appendix
      • Preconditions for the Shopfloor Management Application
      • List of abbreviations

    Preconditions

    This chapter contains the following content:

    Checking the network configuration

    Checking that SINUMERIK Integrate has been enabled

    Checking that SINUMERIK Integrate has been activated

    Checking proxy settings

    Checking the SINUMERIK Integrate URL

    Checking the network connection

    Checking directory "boot_job"

    Checking the asset type in Insights Hub

    Checking the existence of onboard.key

    Chap. 11.1.1