Results

Evaluating and editing session information

When a session is finished, you can still edit or add session data. You have the option of exporting this data into a CSV file and/or in the PDF format.

If you need additional text fields in the session log, you can use the Configuring the session log settings. The additional text fields will then be available to you for future sessions.

Precondition

You require the appropriate authorization levels.

More information is provided in Chapter: Managing users.

Parameters

Parameters	Description
Logs:	Shows the following session data:
Session
	Session name	Shows the session names.
	Start time End time	Shows the start and end time in the following format: Year-month-day (YYYY-MM-DD) Hour:Minute:Second (hh:mm:ss)
	Duration	Displays the total duration of the session in the following format: Hour:Minute:Second (hh:mm:ss) The session is still active if the data is shown in color.
Participants
	Initiator Machine operator Service engineer	Shows the e-mail addresses of the service engineer. Shows the machine operator. Shows the email address of the additional service engineer if this engineer participated in the session.
PLC access
	Remote STEP 7 used	Shows whether PLC access is via Remote STEP 7: Yes No
Recording
	Start time	Shows the start time in the following format: Year-month-day (YYYY-MM-DD) Hour: Minute: Second (hh:mm:ss)
	Duration	Displays the total duration of the session in the following format: Hour:Minute:Second (hh:mm:ss)
	Traces that have been completed	Contains a list of the traces that have been completed.
File transfer
	File transfers that have been completed	Contains a list of the file transfers that have been completed.
Notes
	Session name *	Shows the session names.
	Asset Name	Displays the machine names
	Asset description	Shows the description of the asset
	Service type	Shows the following: Paid service Free service
	Customer contact	Add the customer's contact data.
	Session type	You can select the session type from the drop-down list.
	Topic	You can select the topic of the session from the drop-down list.
	Successful Operation / Machine in Production?	You can appropriately activate/deactivate the option box.
	Follow-up scheduled with technicians?	You can appropriately activate/deactivate the option box.
	Comments	You can enter comments in the text boxes provided.

* Is a mandatory field and must be filled out

Procedure

Click on the "Manage remote sessions" button.
Window "Session information" opens.
In the overview, select a session and click on the session name that is underlined.

The "Session log of <session name>" window opens.
Click on the "Edit notes" button.

The right window area is released for changes and additions.
Note: You cannot change log data!
Edit the required entries.
- Enter the name of the customer contact
- Select the session type and session topic from the appropriate lists.
- Fill-out the customer-specific text boxes.
Click on "Save" to save the changes.
- OR -
Click "Cancel" to discard the entries.

More information is provided in Chapter: Exporting session information.

Asset deleted

When an asset has been deleted in Insights Hub, you will get the message in the upper right area as well as in the right area above the asset name.

The icon for deleting records of deleted assets is disabled.
Recordings cannot be downloaded.