Results
Service Dashboard
Precondition
You require admin rights to use the "Service Dashboard" function.
Parameters
|
Parameter/icon |
Description |
|---|---|
 |
Opens the "Manage MyMachines /Remote" start page. |
 |
Displays the time range and the time zone used. By default, the time range is set to "Last 30 days". More information is provided in Chapter: Using the calendar function. |
 |
Shows all subtenants. "root tenant" is set as default. |
Procedure
-
Click on the "Service Dashboard" button.
The "Service Dashboard" window opens.
①
Pie chart for paid services/free services: The chart shows the services that are provided to the customer.
More information is provided below.
②
Diagram showing the service resolution rate: The diagram the degree of service provided in MMM /Remote
More information is provided below.
③
Radar chart for service types: The chart shows the distribution of the various service types according to the MMM/Remote functions.
More information is provided below.
④
Top 5 machines according to the total number of service requests: The chart shows the top 5 machines where service was requested. The calculation is valid for the selected time period and for the selected tenant/OEM or customer/subtenant account.
⑤
Top 5 machines according to the total service time: The chart shows the top 5 machines where the service work took the most amount of time. The calculation is valid for the selected time period and for the selected tenant/OEM or customer/subtenant account.
More information
-
Pie chart for paid services/free services ①:
The calculation is based on session details, the session overview or the session report. The address of the collected data is shown below.
For the calculation, it is important that the service technician enters the appropriate data in the session report.
-
Diagram showing the service resolution rate ②:
The calculation is based on session details, the session overview or the session report. The formula is as follows: Number of successfully completed sessions / total number of all sessions.
For the calculation, it is important that the service technician enters the appropriate data in the session report.
-
Radar chart for service types ③:
The data are collected based on session details, the session overview or the session report. The service types available to the customer, e.g. VPN connections, are collected and listed in the table.
For the calculation, it is important that the service technician enters the appropriate data in the session report.
-
-
To make time range settings in the time range, click in the upper left of the time range window.
-
If no session was held in the selected time range, the following message is displayed:
"No data during the selected time range! Please make a different filter selection."
