Managing remote sessions

In the "Session Overview" page, you can see all of the sessions and you can do the following:

View and edit the state of a session (save/do not save)
View basic information of a session
Delete a session
Export a log file.
For more information, refer to Chapter: Exporting session information
Start a new session as service engineer.
For more information, see Chapter: Starting a remote session as a SE

Parameters

Parameter/icon	Description
State	Shows the following states: Shows a closed session. Indicates that a session was saved. Shows a running session.
Session name	Indicates the session name.
Machine name	Shows the name of the machine.
File transfer	Indicates whether a file was transferred.
PLC access	Indicates whether the PLC was accessed.
VPN	Indicates whether a VPN connection exists.
Desktop Share	Indicates whether a desktop has been shared.
Recording	Indicates whether the session was recorded.
Notes edited	Indicates whether the session includes notes.
Initiator	Shows the e-mail address of the service engineer.
Start time	Shows the session date in the following format: DD-MM-YYYY hh:min:sec
Duration	Indicates the duration of the session in the following format: hh:min:sec
	Window "Navigation view" opens.
	"Displayed columns" icon: Opens a window in which you set columns to be displayed or hidden.
	Opens the "Session Log Settings" window.
	Opens a window in which you configure when session information is deleted. You cannot make any changes if you open this window as subtenant. You can only view the time periods.
	Opens window "My filters" and you can then filter the sessions according to the following criteria: Name of the initiator Session name Machine name File transfer PLC access VPN Desktop Share Recording Notes edited Start time Duration The following operators are taken into account when filtering "Duration": greater than less than between
	Creates an additional filter criterion in window "My filters".
	Deletes a filter criterion in window "My Filters".
	Closes window "My filters".
"Session log of <session name>" window
	Click the "Close session" button to close the session on the UI. This is necessary if the session is not closed when the service engineer exits the session. the active session for the machine appears on the UI and is shown as open, but has already been closed on the client side.
	Click on "Export CSV" to save the displayed information in the download directory in CSV format.
	Click on "Export PDF" to create and export a PDF. Configure the print settings and click on "Save".
	Click on "Join" to join an active remote session.
	Click on "Edit notes" to edit notes. You cannot change log data. For more information, see: Evaluating and editing session information Note: This field is available for all users as long as the session is not active. If you are not the session initiator, the button appears grayed out during the active session. Only the session initiator can edit notes during the active session.

Procedure

Click on the "Manage remote sessions" button.
The "Session overview" window opens and displays an overview of all sessions.
An active session is shown in color.

Displaying/hiding columns

You have the option of displaying or hiding columns.

Click on the "Displayed columns" icon in the upper right-hand section of the window.
A window with all of the available columns opens.
- Set the slider to the required column to the right to display the columns in the overview.
- Set the slider to the required column to the left to hide the columns in the overview.

Configuring schedules

You have the option of defining when session information is deleted.

Click on the "Wrench" icon in the upper right-hand section of the window.
Window "Configure scheduler" opens.
From the spin box, select the number of days after which session information should be deleted.

NOTE

Subtenant only has read access

You can only view the time period, but you cannot make any changes if you open this window as subtenant.

Displaying session information

You have the option to view information about a past or active session.

Select a session from the overview and click on the underlined session name.
Active sessions are highlighted in color.
The "Session log of <session name>" window opens.

Filtering session overview

Click on the "Filter" icon.
The "My Filters" window opens.
From the drop-down list, select an attribute for filtering and enter the associated value.
- Using the "+" symbol, define additional criteria to further restrict the search.
- You delete individual filter criteria using the "Recycle bin" icon.
- Click on "Reset Filter" to display all session information.

Changing a state

NOTE

Authorization required

As subtenant, you cannot change the state (save/do not save information).

Select one or more sessions.
Click the "Change state" button.
The "Are you sure you want to save the session(s)?" window opens.
Click on "Yes" to save session information.
- OR -
Click on "No" to cancel the operation.

Delete sessions information

NOTE

Restrictions

You cannot delete any active session!
As subtenant, you cannot delete any sessions.

Select one or more sessions.
Click on "Delete".
A confirmation prompt is displayed.
Click on "Delete" to delete session information.
- OR -
Click on "Close" to cancel the operation.

Exporting session information

Click the "Export" button.
The displayed list is exported in the CSV format, and is saved in the download directory of the browser.

NOTE

Export duration

For more than 30,000 remote access sessions in the remote access session management, the export of session information can take more than one minute.