Joining a remote session

Precondition

  • The session is active.

  • The machine operator has already joined the session.

Procedure

  1. The "Session overview" window is open.
    Click in the overview on the underscored name of the required session. Active sessions are color-coded.

  2. The "Session log of .." opens.
    Click on "Join".

  3. Window "URL: mmmr open?" opens.

    To start the session, click on button "URL: open mmmr".

    To cancel the operation, click on "Cancel".

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  4. The "Manage MyMachines /Remote Service Client" window opens, and you are automatically dialed into the session.

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  5. Each time a service engineer or machine operator participates in a session, then this is saved in the session information.

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