Results
Overview
Precondition
The necessary client software has already been installed on the SINUMERIK control or the operator PC and has been configured.
More information can be found in the following chapters:
Setting up Manage MyMachines /Remote - service engineer (SE)
Setting up Manage MyMachines /Remote - Machine operators (MO)
Example
The following description is an example scenario.
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The machine operator contacts the service engineer with a problem.
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The service engineer starts a session in the Manage MyMachines for Industrial Operations X Cloud "Manage MyMachines /Remote" and opens the Manage MyMachines /Remote Service Client.
More information on this topic can be found in Chapter: Starting a remote session as a SE -
The service engineer informs the machine operator that a session has been initiated.
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The machine operator at the SINUMERIK control system opens the Manage MyMachines /Remote Service Client and logs on for the session.
More information can be found in the following chapters: -
All of the functions are available as soon as both participants have entered the session:
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Desktop sharing, including remote control
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File transfer
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Additional or monitoring participants can enter a session.
More information on this topic is provided in Chapter: Joining a remote session -
The data from a session is recorded and can be viewed in an overview in the MindSphere application Manage MyMachines for Industrial Operations X Cloud "Manage MyMachines /Remote".
The data is thus still available at a later point in time.
More information is provided in Chapter: Managing remote sessions -
You can review a session in more detail - and you have the opportunity of changing and exporting log files.
More information is provided in Chapters: Evaluating and editing session information and Exporting session information -
The service engineer can provide a new certificate.
More information is provided in Chapter: Download certificate