Results

Joining a remote session as MO (IPC)

Precondition

  • The "Manage MyMachines /Remote Service Client for machine operators - IPC" is installed.
    You can find additional information on this topic in the following chapter: Download remote service client.

  • As machine operator, the service engineer has informed you that he has initiated a remote session.

  • The service engineer has started the session.

Procedure

  1. Open the Manage MyMachines /Remote Service Client for machine operators - IPC.
    The "Welcome" window opens.

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  2. Enter your user name and your tenant.

  3. When using the system for the first time, enter the machine ID.
    The machine ID is assigned when registering the machine for Manage MyMachines /Remote. If you select a registered machine in the Asset Manager or in Manage MyMachines, then the machine ID is displayed in the URL.

    Example of a machine ID: a6cdxxxb8dca41d69456c6c6b7e5604e

  4. Click "OK".

  5. When using for the first time, a "Sign In" browser window will appear for authenticating your machine.

    • Enter your email address and your Insights Hub password.

    • Click on "Sign In".

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  6. The "Manage MyMachines /Remote Service Client" session window opens.
    The session is established and you can see the list of participants.

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NOTE

Opened session

You can participate as often as you want in a session that has been opened.
Only the session leader can finally close that session.

Chap. 8.4