Results

Overview

The service app SINUMERIK Service Assistance is modular and consists of three independent service packages, which can be combined with each other in a customer-specific manner:

  • Machine Transparency enables the automated acquisition of information about hardware components and software versions that are used within the machine tool with a SINUMERIK control system. With the help of transparency regarding the components installed at the customer, it is possible for the expert to provide advice on hardware and software handling. Furthermore the Change Protocol page offers information for detecting the changes which are important for experts or any user who cares the machines current state.
    Machine Transparency is the base of SINUMERIK Service Assistance (SSA), which means in every combination, Machine Transparency is used.

  • Machine Condition enables the cyclic acquisition of advanced state data via the control and drive technology and their targeted evaluation with the help of intelligent analysis methods. Within a MindSphere application, the basic system information such as the SINUMERIK version or the number of axes, the machine accesses with information about the respective protection level as well as the boot events and their causes are recorded and visualized.

  • Machine Error Analysis enables the identification and evaluation of error states that occur on the machine tool with SINUMERIK control. For this purpose, the error messages of the machine tool are continuously documented via a MindSphere application. Based on the collected information, a data analysis can be performed to identify the original cause of the error as well as existing causal relationships between the errors that occurred.

Chap. 5.1