Product overview

SINUMERIK Service Assistance is a MindSphere Application which offers error analysis and troubleshootings for SINUMERIK controllers.

Based on information about the current state of the machine, as well as the record and evaluation of historical data, detailed statements can be made about the customer's situation. As a result, the service call required in the event of a fault can be carried out more efficiently, which enables a reduction in machine downtimes at customer's side.

SINUMERIK Service Assistance offers three digital services:

• Machine Transparency

• Machine Condition

• Machine Error Analysis