29th July 2021 (Europe 1)


We have worked hard to deliver a great MindSphere experience, but we are still tracking some known issues. If you find others, please give us your feedback by contacting our MindSphere Support.

We recommend that you read the following release notes carefully. These notes contain important information for installation and use.

These release notes are relevant for MindSphere region Europe 1 Release in July 2021 with version "V1801.CW.EU1.N0722".

Asset Health and Service Hub

Applicable for:

  • MindAccess IoT Value Plan Subscribers

What's new?

With this release, MindSphere Asset Health and Service Hub is going to be generally available.

MindSphere Asset Health and Service Hub is a single interface integrating key functionalities of MindConnect Edge Analytics, Fleet Manager and MindSphere Remote Service.

MindSphere Asset Health and Service Hub provides the following:

  • Allows you to remotely track, detect, analyze and repair issues in the field before they harm machines or disrupt operations

  • It bundles condition analysis, remote service and ticketing system capabilities required to ensure high availability of a machine fleet. This helps you to make maintenance and service decisions and activities faster based on data-driven insights using remote services.

  • Light-weight ticketing system to provide a transparent ticket lifecycle management tailored to the needs of remote service providers

Known issues:

  • Whenever the remote service connection gets interrupted due to internet/connection problems, the disturbance does not get protocolled in the ticket