Service and Support

You can find more information about products on the internet:

Product support

The following is provided at this address:

• Up-to-date product information (product announcements)

• FAQs

• Manuals

• Downloads

• Newsletters with the latest information about your products

• Global forum for information and best practice sharing between users and specialists

• Local contact persons via our Contacts at Siemens database (→ "Contact")

• Information about field services, repairs, spare parts, and much more (→ "Field Service")

Country-specific telephone numbers for technical support are provided on the internet at address in the "Contact" area.

If you have any technical questions, please use the online form in the "Support Request" area.

You can find information on SITRAIN at the following address.
SITRAIN offers training courses for automation and drives products, systems and solutions from Siemens.

With the award-winning "Siemens Industry Online Support" app, you can access more than 300,000 documents for Siemens Industry products – any time and from anywhere. The app can support you in areas including:

• Resolving problems when implementing a project

• Troubleshooting when faults develop

• Expanding a system or planning a new system

Furthermore, you have access to the Technical Forum and other articles from our experts:

• FAQs

• Application examples

• Manuals

• Certificates

• Product announcements and much more

The "Siemens Industry Online Support" app is available for Apple iOS and Android.

The data matrix code on the nameplate contains the specific device data. This code can be read with a smartphone and technical information about the device displayed via the "Industry Online Support" mobile app.