Supplementary conditions

Error description:

If you use Manage MyMachine /Remote on PCU, you have two options for joining a remote access session as a machine operator:

• Via SINUMERIK Integrate Client in SINUMERIK Operate

• Via Manage MyMachine /Remote Service Client

Errors can occur if you attempt to join a session with both clients.

Remedy:

Only join an existing remote access session with one client: Either with the SINUMERIK Integrate Client or with the Manage MyMachine /Remote Service Client.

Error description:

The "Data transfer" function in the Remote Service Client does not support the copying of entire directories.

Remedy:

Open the directory and copy the individual files.

Error description:

An existing installation of the Access MyMachine SMC SE Client is destroyed by the installation of the Manage MyMachines /Remote Service Client for service engineers.

Remedy:

1. Uninstall the AMM SMC SE client.

2. Install the Manage MyMachines /Remote Service Client for service engineers.

3. Install the AMM SMC SE Client.

Error description:

It is sometimes possible that a file cannot be deleted. In this case, an error message is not displayed – the operation status is "Unknown".

Remedy:

Close the session and start a new session to delete files.

Error description:

A second service engineer cannot join a session conducted by a service engineer.

Remedy:

Wait until the machine operator has joined the session.

Error description:

If you would like to transfer an already deleted file from the remote system into the local file system or vice versa, then the "Access denied" message is output.

Remedy:

Ensure that the file is available in the local file system.

Error description:

The machine operator cannot cancel the deletion of files once the deletion process has been initiated.

Remedy:

The service engineer can delete the machine operator's files and any other files if the machine operator has granted the service engineer permissions for all activities in the session.

Error description:

Data transfer of more than 300 files can lead to application problems.

Remedy:

Note that the maximum amount of data is 300 files.

Error description:

As an observing engineer, you cannot join a session when screen sharing is active.
- OR -

You cannot join a session while a data transfer is running.

Remedy:

Wait until screen sharing is stopped.
- OR -

Wait until the data transfer is complete.

Error description:

When multiple files are transferred in parallel, session information may contain incomplete information, for example, the duration and end time may be missing.

Remedy:

Transfer data one after the other.

Error description:

It is possible that logs contain incomplete data.

Error description:

It is possible that senders and receivers are not correctly displayed in the logs.

Error description:

If the storage space on the target system is limited, the files will not be transferred correctly.

Remedy:

Check whether there is sufficient storage space.

Error description:

When the leading service engineer leaves the session, the session is closed.

Remedy:

Transfer the role of the leading service engineer for the session to another service engineer before you leave the session.

Error description:

The service engineer cannot delete files in the D:\ directory. The system refuses access.

Error description:

The machine operator cannot cancel the data transfer of multiple files with small file size if he selected the option "Do this automatically for all files like this from now on".

Remedy:

Check whether the "Do this automatically for all files like this from now on" option is deselected.

Error description:

If the service engineer cancels the "Rename files" action, then the machine operator receives a query as to whether he really wishes to cancel the data transfer.

Remedy:

Use the dialog to confirm or cancel the request.

Error description:

If the connection to the client is interrupted for longer than 1 minute, then when the connection is restored, a dialog informs you that the connection cannot be established to the particular IP address.

Remedy:

Click the "OK" button to confirm the dialog.

In the prompt asking whether you want to leave the session, click the "No" button.

You remain in the session.

The system behavior can vary depending on the duration of the interrupted connection.

Error description:

After a connection interruption of more than 1 minute and subsequent restoration of the connection, the ongoing session is displayed as terminated.

Remedy:

No remedy possible, because no further participants can join this session due to lacking buttons.

Error description:

When uninstalling the Manage MyMachines /Remote Service Client, you receive a message that uninstallation of the certificate has failed.

Remedy:

Click "OK".

Error description:

It is not possible to start or join a session using a valid "client.mmmr" file.

Remedy:

In Windows, select "Manage MyMachines /Remote Service Client" as the default program for opening the "*.mmmr" file.

Error description:

It is not possible to select the default application "MMM /Remote Service Client" in Mozilla Firefox.

Remedy:

In Windows, select "Manage MyMachines /Remote Service Client" as the default program for opening the "*.mmmr" file.

Error description:

It is not possible to start a "Manage MyMachines /Remote" session with a subtenant user.

Remedy:

Assign administrator rights.

The "Manage MyMachines /Remote" softkey is not displayed after updating the SINUMERIK Integrate Client if the Base Setup has already been installed on the SINUMERIK Integrate client.

Procedure 1: The update of the SINUMERIK Integrate client has not yet been performed.

1. Uninstall Base Setup.

2. Restart the HMI.

3. Update the SINUMERIK Integrate client.

4. Install Base Setup.

5. Restart the HMI.

Procedure 2: The update of the SINUMERIK Integrate Client has already been performed.

1. Uninstall Base Setup.

2. Restart the HMI.

3. Install Base Setup.

4. Restart the HMI.

The "Manage MyMachines /Remote" softkey is displayed again.

Procedure

While installing Manage MyMachines /Remote Service Client, you will be asked more than once to complete the certificate installation process.

Note:

The prompt to install certificates more than once ensures that all the relevant certificates are included. Follow the prompt.