Further Help


In case of issues that cannot be resolved with the MindSphere knowledge base, contact the support team.

To contact the MindSphere support follow the given steps:

  1. Go to MindSphere Launchpad.

  2. Click MindSphere Button "powered by MindSphere" in the upper right corner.

  3. Select "MindSphere Support".


A new dialog opens, enter your contact details and describe the issue. The support team will then contact and help to resolve the problem.



Region deviation

Instead of opening a new dialog, "MindSphere Support" for region China 1 will open Alibaba Ticket System page to create a new ticket for further support.

Further links

Visual Explorer is based on Tableau®. Following are the useful information on how to get started with Tableau®.