Known Issues for IoT Value Plan Subscribers, MindAccess Developer Plan Subscribers and MindAccess Operator Plan Subscribers

General Issues

  • OS Bar: Logout button sporadically missing.

Data Exploration built on Tableau®

  • Data Exploration built on Tableau® is optimized to export data for up to 10 assets.

Fleet Manager including Rules

  • When opening Fleet Manager it can happen that no assets are shown (in very rare cases), possible workarounds are:

    • Ensure that the URL in the browser contains the bold marked part: “

    • Reset the user settings  according to the picture and confirm the following dialog:

  • Image upload for asset and hierarchy levels currently disabled (placeholders are used instead).

  • Time series data with a minimum time resolution of 1 second can be used for chart visualization.

  • Time series data of type Boolean are displayed in table view only.

  • The extension of concurrently active rules per asset is limited to 100 rules.

  • Data export is currently limited to a time range of 90 days or 2.000 data points.

Predictive Learning

  • Dataset names cannot contain forward or backward slashes.

  • IoT data consumption only supports:

    • Import of time series data.

    • The time span per data import transaction is limited to one year.

    • One property type per import transaction.

User Management

  • A sporadic failure may occur when inviting a User via the User Management user interface. The current workaround is to reinvite the User.

  • After modifying the authorization of a User via User Management user interface, the change is not immediately visible. The User has to close the browser and login again.

Usage Transparency Service

  • Amount of Users is currently refreshed only once every 4 hours.

  • The endpoint for posting usages to Usage Transparency Service is currently not accessible.