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Viewing status for the subscribers of MindAccess Plans

Viewing Metric status

To view the metric status of the tenant, click "Services" in the navigation tab. In the "Services" tab, purchased limits and used limits of all the metrics are displayed. Each metric name is followed by its measurement unit displayed in parentheses.

Usage Transparency Services takes up to 24 hours to reflect the updated usage records in a metric. To know information on the historical usage records of the metric, click arrow of the selected metric.


① SoldTo Id describes the purchased limit of all the test tenants
② Searches the required metrics
③ "Plan Info" button shows the limits and usage details of the plans and the metrics
④ You can add a comment for later reference
⑤ Details link displays the historic data of the metric


  • "Time series data ingest rate" metric is displayed for both tenant and asset with the update cycle of 15 minutes and has a 35 minutes delay. For example, data from 10:45 is available at 11:20.
  • "Time series data ingest rate per asset" provides the metric details in a table containing "Asset Name", "Asset Id", "Data Ingest", "Unit" details.
  • For the migration of legacy Insights Hub customers to a new offering structure, the Asset-Attribute parameter is crucial. The Asset-Attribute metric is displayed on all the legacy tenants without impacting the ongoing plan or the billing.
    For more information on our new offerings, refer to Insights Hub Store or connect with your Insights Hub Sales partner”.

Plan info

The "Plan info" button displays the individual offering's limits and quantity information of each metrics. The details of "Quantity" and "Limit" for each offering of the chosen metrics are displayed in this section. The total quantity value of the plan is calcualted by adding the quantity of each offering. The total limit value of the plan is calculated by multiplying the quantity and the limit value of each offering.

In the example shown below, the metric has four offerings with 1,1,1,1 units of quantities and 1200,120,600,100 units of limits respectively. The total value of qualtity is calculated by adding the values of quantity from each offering. The Total value of limit is calculated by adding the multiplied values of quantity and limits from each offering (1*1200+1*120+1*600+1*100).

Plan info

Purchasing upgrades

You can purchase upgrade for the following metrics:

  • Asset Types
  • Asset Instances
  • Users
  • Subtenants
  • Rules Quota
  • Time Series Storage
  • Insights Hub Business Intelligence Viewer Users
  • Insights Hub Business Intelligence Creator Users
  • VFC Compute Hours

To purchase an upgrade for a metric, follow these steps:

  1. In the navigation tab, click "Services".
  2. In the "Services" tab, click "Upgrade" for the selected metric. You will be directed to the "Upgrade" application.
  3. Purchase the upgrade. For more information, refer to Upgrade.
    After the purchase, click "Back to previous app" to navigate back to the Usage Transparency application.

Viewing historic usage status of metrics

The history usage status of the metrics are viewed either on "Hourly" or "Monthly" basis. To view the history of usage status of metrics, follow these steps:

  1. In the navigation tab, click "Services".
  2. In the "Services" tab, select the metric and click arrow
  3. Select the tenant.
    The metric data for the selected tenant is displayed.
  4. Select "Hourly" or "Monthly" as per the requirement.
    The purchased limits and used limits of all the metrics with the hourly or monthly data of the tenant are displayed as per the selection. Each metric name is followed by its measurement unit displayed in parentheses.
  5. To view the status of metrics for a specific month, select the month in the month picker drop down.

History Services


  • It is possible to view the hourly data in the Services dashboard only for Time series data ingest rate metric.
  • Daily aggregated data of the "Time series data ingest rate per asset" is available for the last 3 months. Up to 7 days of data can be retrieved at a time, with the latest data being from the previous day. This data is available only for export.
  • Usage Transparency service aggregates the usage data of one hour and displays this usage data with the timestamp of the next hour.
    For example: Usage data from 23:00 to 23:59:59 hours of a day will be displayed as 0:00 hours of the next day.

Last update: May 29, 2024