Overview¶
"Services" provides information about purchased limits and used limits of metrics with respect to plans associated with the tenant. By analyzing the status of these metrics, you can manage or upgrade their plans. To view the metric status, refer to the following sections:
- Viewing metric status for the subscribers of MindAccess Plans
- Viewing metric status for the subscribers of capability packages
If you exceed the metric usage, you will receive an email notification with information about the usage and how to upgrade the metrics. Email notifications are sent based on the following usages of the metrics:
- 50% of allowed usage (only for Capability Packages 2.0 subscribers)
- 80% of allowed usage (only for Capability Packages 2.0 subscribers)
- 90% of allowed usage
- 100% of allowed usage
- More than 100 % of allowed usage
Once the email notification is sent for more than 100% of the allowed usage, 30 days of grace period is provided to purchase an upgrade for the metric. If the metric is not upgraded within 30-days, a final notice email is sent with an additional grace period of 7 days. If the metric is still not upgraded or usage capacity of the affected services is not reduced, Insights Hub intends to exercise its contractual right to suspend access to the affected services. For the subscribers of Capability Packages 2.0, immediate upgrading the package is advised to ensure that an application operates as intended and is completely functional.
The following table shows the color codes to describe the status of the metrics usage:
| Color Code | Metrics usage (%) |
|---|---|
| Green | Less than 80 percent of allowed usage |
| Yellow | Between 80 to 100 percent of allowed usage |
| Red | More than 100 percent of allowed usage |
Note
The usage data is updated only after receiving the usage information from the application.
Update of usage data is performed daily at UTC 0:00. Time delay for the following daily metrics usage data is shown in the table below:
| Metric name | Measurement unit | Approximate Time Delay (hours) |
|---|---|---|
| - Asset Instances - Asset Types - File Storage - Events Count - Asset Attributes - Data Contextualization Connected Systems - RS Service Device Count - Visual Explorer Creator Users - Visual Explorer Viewer Users - Cloud Foundry RAM - RS Service Data Volume - Events Type - PI Users Count | Count Count Count Count Count Count Count Count Count MB MB GB Request | 4 |
| - IDL Data Retrieval Volume | GB | 36 |
Time delay for the following monthly metrics usage data is shown in the table below:
| Metric name | Measurement unit | Approximate Time Delay (hours) |
|---|---|---|
| - Agents - Events - OIA Anomalies Month Count - OIA Forecasts Count - OEE Asset Count - SMS - Data Contextualization Registries - Data Contextualization Query Executions - Technical Token Manager API calls - Notifications Count - Users - Subtenants - Advanced KPI IoT timeseries count - Backing Services - M150_HA - PPU Backing Services - M50 - Backing Services - M50 - PPU Backing Services - M - PPU Backing Services - S10_HA - Backing Services - S10_HA - PPU Backing Services - S10 - Backing Services - S10 - PPU Backing Services - XS - Backing Services - XS - PL Compute Hours - PL Data Storage - Analytics Storage - Data Contextualization Data Storage - Data Contextualization Outbound Traffic - Timeseries data ingest volume - Time series data ingest rate | Count Count Count Count Count Count Count Count Count Count Count Count Count Count Count Hours Hours Hours Hours Hours Hours Hours Hours Hours Hours GB GB GB GB GB KBs | 4 |
| - IDL Write Operations - IDL Read Operations - Rules Quota - Push - IDL Data Read - IDL Data Write | Count Count Count Count GB GB | 8 |
| - IDL Objects Stored -IDL maximum number of search operations - IDL Data Storage Space | Count Count GB | 12 |
| - Rules Quota - Insights Hub Business Intelligence Creator Users - Insights Hub Business Intelligence Viewer Users - VFC Compute Hours per month - Time Series Storage - Advanced KPI IDL query execution datavolume | Count Count Count Hours GB GB | 24 |
| - IDL Data Retrieval Operations - IDL Data Archival Operations - IDL Data Archival Volume | Count Count GB | 36 |