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Approve or decline an upgrade request

The "Buyer" can either approve or decline the request. Once the "Requester" submits an upgrade request, the "Buyer" receives an email with the corresponding link to the specific upgrade request. The upgrade request can be approved or declined in one of the following ways:

  • Access the link in the email received, which opens the "Upgrade" application.
  • Access "Upgrade" from Launchpad, click "My Upgrades" and then click "Requested upgrades".

To approve an upgrade request by a user with "Buyer" role, proceed as follows:

  1. Once the "Requester" submits an upgrade request, it will be sent to the "Buyer". Click "My Upgrades" to view all requested upgrades. For the request you want to approve, click "Manage Request". manage request
  2. Provide a comment for approval. Check the "Terms & Conditions" checkbox and click "Approve upgrade". comment for approval A maximum of 250 characters are allowed to be entered in the comments textbox. Once the upgrade request is approved, the Buyer can view the "Upgrade-Request-ID" and "Upgrade-ID" to check the latest status of the respective request or subscription. The "Requester" will also receive an email with links to "Upgrade" and "Upgrade request" which can be used to view the latest status.
  3. To decline an upgrade request, provide a comment explaining the reason and click "Decline upgrade".

Last update: June 13, 2024