Remote Services: File Transfer via UI¶
Remote Services (RS) provides users with File Transfer capabilities via UI. This can be helpful for:
- Collecting data from remote Devices such as log files for further analysis or for archiving them in a central location.
- Delivering files onto remote Devices such as delivering software packages or updates.
This functionality is available in RS V1 either via the tile "Connect to Remote" or via selecting a Device from the organization tree. However, our examples will focus on the intuitive RS V2 use cases.
Suggested file transfer usage:
- Service Network to Device Network
- Device Network to Service Network
- Re-distribute file via RS Buffer
- Single file transfer
- Multiple file transfer
- RS file transfer via UI does leverage HTTPS - in case tunnel technology is needed for file transfer, the use of appropriate protocols such as Secure Copy (SCP) inside Remote Login connections might be considered.
- Retention time in the Remote Services buffer is set to
14 days. After this period of time, your uploaded files will be purged from the RS Buffer.
Example: User Explores Files Available for Transfer¶
Open a Device via the hexagonal icon in the top left and then select it from the organizational tree. If your Device (here we use PC i01) hosts a Device Endpoint, then click "Browse Files" at the bottom right.
A viewer shows the selected Device's file hierarchy. Open the file transfer menu with the blue expension icon.
The file transfer menu provides various options with the Service Endpoint and the Device Endpoint at either side. You may also use the tabs giving you access to the buffer used by Remote Services.
The magnifier icon provides filters for searching specific files.
Sorting of files by different criteria is supported, too.
Checkboxes allow for selecting multiple files to be transferred together.
Example: User Transfers Multiple Files to a Device¶
In this example the User selected multiple files for transfer. Selecting the 3 dots next to their names opens a context menu for selecting the target. In this example the transfer is either to the pre-selected Device or to the buffer of Remote Services. In this example we choose the selected Device.
Confirm your selection on the intended transfer mode by clicking "Transfer".
Status messages inform about the processing of the File Transfer request.
The transferred files show up in the File Hierarchy of the selected target Device.
Example: User Transfers Video to RS Buffer¶
In this example we transfer files from a technician's PC located in the Service Network to the RS Buffer, so that these files can then be redistributed to multiple other Devices in Operator Networks. We select the option to upload single file Video3.mov from the context menu under the three dots next to the file name.
A status message informs about the file transfer progress.
The transferred file now shows up in the tab used for the buffer of Remote Services.
Example: User Views File Transfer History¶
File Transfer logs, which files a User transferred via the RS UI. This log is accessible via the "Transfer History" button in the top right corner.
Check boxes allow for viewing either the Service Endpoint (formerly known as Operator client) side or the Device Endpoint history. A filter enables searches.
The filter provides several search options. Select them via the field just left from the "Search..." input line.
The history displays just those transfers with the direction Device to a User's Service Endpoint.
It is also possible to view the history for both a Device Endpoint and an associated Service Endpoint together by ticking the check boxes at the top left.
This is an example for the file transfer activities activated by a User via his/her PC's Service Endpoint. Some transfers were made to the RS Buffer, whilst others target a selected Device.