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29th July 2022 (Europe 1)

Scope

We have worked hard to deliver a great MindSphere experience. These release notes are relevant for MindSphere Release by July 2022 and include new and adjusted features or fixed issues. If you find other issues, please give us your feedback by contacting our MindSphere Support.

MindSphere Remote Service

Applicable for

  • MindAccess IoT Value Plan
  • MindSphere Packaging and Pricing

What's new?

  • You may now subscribe to "Data & Server Option", which enables devices in Device Networks to integrate with apps or data in Service Networks or on MindSphere.
  • The user documentation was improved and extended by additional examples and information for setup and trouble shooting.

Note

Most functional extensions of MindSphere Remote Service become only available under new MindSphere packaging and pricing. So please reach out to your Sales representative to have your subscription to IOT value plan upgraded accordingly.

System Requirements for MindSphere Remote Service (MRS)

Browser-based access to MindSphere Remote Services App on MindSphere

  • Microsoft WindowsTM 10 version 1909: Google ChromeTM (version 68 or newer)
  • recommended screen resolution: 1280x1024 and 1920x1080 with zoom level 100%

Requirements for service personnel's PCs hosting MRS Service Endpoint (former Operator Client) as entry point for network-to-network access

  • Service Endpoint (Operator Client) can be downloaded from MRS
  • Validated Hardware

    • Processor: 32-bit or x64-based (Intel or AMD)
    • Display size / resolution: 1280x1024 and 1920x1080 with zoom level 100%*
    • Disk space occupied by Operator Client: 32MB
  • Validated Operating Systems and Browsers

  • Microsoft Windows ® 10 Version 1909
  • Linux ® Debian 9
  • Linux ® RedHat 7.6
  • Google Chrome TM version 68 or newer

Requirements for accessed devices hosting MRS Device Endpoint (former Device Client) as end point for network-to-network access

  • Device Endpoint (Device Client) can be downloaded from MRS
  • Validated Hardware

    • Processor: 32-bit or x64-based (Intel or AMD)
    • RAM: 0.5GB
    • disk space occupied by Device Client: 32MB
  • Validated Operating Systems

    • Microsoft Windows ® 10 Version 1909
    • Linux ® Debian 9
    • Linux ® RedHat 7.6

Requirements for transmitting application protocols with Remote Service

  • Operating system of Operator PC must provide clients for the used outgoing Remote Login protocols (e.g. RDP, VNC), whilst Engineering Tools used remotely on Operator PC typically have built-in clients for such protocols
  • Operating system of Serviced Assets must provide servers for the incoming Remote Login protocols (e.g. RDP, VNC, SSH) or for the incoming Remote Engineering protocols
  • Native Remote Desktop Protocol (RDP) can only be launched from Windows ® based Operator PCs supporting this Remote Login protocol
  • The download package of the Operator Client contains a Windows driver (installer file MRSTransparentProxy.msi) for Proxy-Unaware protocol
  • Remote Engineering via Proxy-Unaware protocol is only available on WindowsTM based Operator PCs

Known issues

  • There is no auto-assignment of RDP (and Ping) to secondary Service Assets. These must be assigned manually via MRS Protocol Applications.
  • Service Assets may be serviced without upfront registration by means of On-Demand Devices. Such On-Demand Devices have an expiration date, and they will show up in the MRS asset tree until then. The expiration date is not enforced, so manual de-registration is necessary.
  • Configuration changes are tracked in audit trail and system logs. Selected changes could be also be propagated via email notifications, which are not available for connection establishment or file transfers.
  • It is recommended to have "Red Button" deactivated when working on the related Service Asset to ensure its proper setup.

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Last update: July 29, 2022