27th January 2022 (Europe 1) - Developer Documentation
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27th January 2022 (Europe 1)


We have worked hard to deliver a great MindSphere experience. These release notes are relevant for MindSphere Release in January 2022 and include new and adjusted features, fixed issues as well as known issues for new Packaging & Pricing. If you find other issues, please give us your feedback by contacting our MindSphere Support.

MindSphere Remote Service

Applicable for

  • MindAccess IoT Value Plan

What's new?

  • "Service Assets", "Service Data" and "Service Tunnel" are now being displayed in the Remote Service Usage Dashboard to enable easier supervision of your consumed cloud resources.
  • The "Remote Service (Engineering Option)" adding capabilities of remote engineering and custom generic protocol routing (e.g. for ecosystem integration) is now fully separated from the "Remote Service" add-on itself.
  • Above cloud resources and the Engineering Option can easily be upgraded on-demand via MindSphere Store.
  • Small improvements in User Interface.

System Requirements for MindSphere Remote Service (MRS)

Browser-based access to MindSphere Remote Service App

  • Microsoft WindowsTM 10 version 1909: Google ChromeTM (version 68 or newer)
  • recommended screen resolution: 1280x1024 and 1920x1080 with zoom level 100%

Requirements for service personnel's Operator PCs hosting MRS Operator Client (entry point for secure remote service connections)

  • Operator Client can be downloaded from MRS
  • Validated Hardware
  • Processor: 32-bit or x64-based (Intel or AMD)
  • Display size / resolution: 1280x1024 and 1920x1080 with zoom level 100%*
  • Disk space occupied by Operator Client: 32MB

  • Validated Operating Systems and Browsers

  • Microsoft Windows TM 10 Version 1909
  • Linux ® Debian 9
  • Linux ® RedHat 7.6
  • Google ChromeTM version 68 or newer

Requirements for Serviced Assets hosting MRS Device Client (end point for secure remote service connection)

  • Device Client can be downloaded from MRS
  • Validated Hardware
  • Processor: 32-bit or x64-based (Intel or AMD)
  • RAM: 0.5GB
  • Disk space occupied by Device Client: 32MB

  • Validated Operating Systems

  • Microsoft WindowsTM 10 Version 1909
  • Linux ® Debian 9
  • Linux ® RedHat 8

Requirements for Remote Service protocols

  • Operating system of Operator PC must provide clients for the used outgoing Remote Login protocols (e.g. RDP, VNC), whilst Engineering Tools used remotely on Operator PC typically have built-in clients for such protocols
  • Operating system of Serviced Assets must provide servers for the incoming Remote Login protocols (e.g. RDP, VNC) or for the incoming Remote Engineering protocols
  • Native Remote Desktop Protocol (RDP) can only be launched from WindowsTM based Operator PCs supporting this Remote Login protocol
  • The download package of the Operator Client contains a Windows driver (installer file MRSTransparentProxy.msi) for Proxy-Unaware protocol
  • Remote Engineering via Proxy-Unaware protocol is only available on WindowsTM based Operator PCs

Known issues

  • There is no auto-assignment of RDP (and Ping) to secondary Service Assets. These must be assigned manually via MRS Protocol Applications.
  • Service Assets may be serviced without upfront registration by means of On-Demand Devices. Such On-Demand Devices have an expiration date, and they will show up in the MRS asset tree until then. The expiration date is not enforced, so manual de-registration is necessary.
  • Connectivity status of secondary Service Assets behind a gateway might not be shown as "connected", even though the secondary Service Asset can be accessed.
  • Configuration changes are tracked in audit trail and system logs. Selected changes could be also be propagated via email notifications, which are not available for connection establishment or file transfers.
  • It is recommended to have "Red Button" deactivated when working on the related Service Asset to ensure its proper setup.

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Last update: March 17, 2023