Skip to content

MindSphere Remote Services: Advanced Connections

This section outlines how to access Devices located in secondary Device Networks. This comprises their onboarding and the setup of involved gateways.

Setup Devices in Secondary Device Networks

Note: The setup and configuration of this documentation's reference tenant, its users, Sites and Devices can be found in chapter Sample setup used in documentation.

Note: The product structure and the protocol routing capabilities of the individual optional capability packages are described in chapter Product structure and procurement.


Example: Administorator creates Protocol Application for RDP into secondary Device Network

A Protocol Application is a template for assigning a particular access protocol to a particular devices. We start with creating an RDP Protocol Application, which will be used for Devices in secondary Device Networks. Please click "Create New Protocol Application".

Administrator creates RDP into secondary network

Now you see the MRS Protocol Hub, which displays the protocols you may use. Please note, that the protocols are tagged with the MRS Option package they belong to. Click "Remote Desktop Protocol".

Administrator creates RDP into secondary network

Now we name the Protocol Application as RDP login Asia and specify aspects such as the default user name (here: userasia), that will be used for the RDP login itself. Click "Save".

Administrator creates RDP into secondary network

The newly created Protocol Appliation RDP login Asia is now available and awaits assignment to Devices.

Administrator creates RDP into secondary network


Example: Site Owner configures Device Endpoint as gateway into secondary Device Network

In order to connect to Devices in secondary Device Networks we now configure a Device Endpoint on a Device in a primary Device Network as a gateway and use MRS V1's "System Management" tile for doing so. Note: please ensure, that the secondary network can be reached by configuring your network setup accordingly.

Site Owner configures Device Endpoint as gateway

Here we selected Device PI i01, which must have the Device Type of Gateway.

Site Owner configures Device Endpoint as gateway

So we open the "Device Configuration" in the Menu "Region" and select "Edit Device".

Site Owner configures Device Endpoint as gateway

The related Device Endpoint shows, that it is connected to MRS.

Site Owner configures Device Endpoint as gateway


Example: Site Owner onboards HMI Device in secondary Device Network

In a next step the user Owner Istanbul onboards device HMI i01" in a secondary *Device Network. This is done via MRS V1 in the "Region" menu under the "System Management" tile. Select "Secondary Devices".

Site Owner onboards HMI Device in secondary network

With "New Secondary Device" you may specify the parameters needed for onboarding **HMI i01" such as its IP Address and its Product Type. Press "Save" when you are done.

Site Owner onboards HMI Device in secondary network

The newly created device HMI i01 now shows up as a known secondary target, which can be reached via the Protocol Application RDP login Asia assigned earlier.

Site Owner onboards HMI Device in secondary network

Now the gateway PC i01 configured above shows HMI i01 located in the secondary Device Network as connected to it. (hit "Refresh" and then "Secondary Devices").

Site Owner onboards HMI Device in secondary network

Both the Device PC i01 used as gateway and the HMI i01 connected to it show up in the MRS device tree for region Istanbul.

Site Owner onboards HMI Device in secondary network

Device HMI i01 displays the Protocol Application RDP login Asia we already assigned to it in an earlier step.

Site Owner onboards HMI Device in secondary network

Device Tree for location Istanbul displaying gateway PC i01 and further details.

Site Owner onboards HMI Device in secondary network

We are done with the setup and switch to MRS V2 for convenient everyday use of the provided setup.

Site Owner onboards HMI Device in secondary network

When selecting Device HMI i01 we see the assigned Protocol Application RDP login Asia and may now use the chain icon to connect to this very Device.

Site Owner onboards HMI Device in secondary network


Example: User establishes RDP to HMI in secondary Device Network

We assume that User Europe is a remote technician, who now wants to connect HMI i01 via an RDP session to perform some maintenance tasks. In the beginning, there is no connection established. Press the blue "chain" button to launch the connection.

User connects to HMI in secondary network

The RDP launcher pops up - press "Connect".

User connects to HMI in secondary network

Then provide the credentials associated with the RDP user name configured in an earlier step.

User connects to HMI in secondary network

Accept the connection request.

User connects to HMI in secondary network

The RDP windows opens now providing the trigged access.

User connects to HMI in secondary network


Example: Site Owner disconnects all Devices at a Site

Users with the role of Site Owner have a special responsibility for all the Devices within their site. Thus, they may disconnect an entire site including all its devices from MRS by using a special Lock Connectivity button function. This is available in MRS UI V1. under tile "System Management" and then selecting the site to be disconnected from the device tree on the left.

Site Owner disconnects Site

Any questions left?

Ask the community


Except where otherwise noted, content on this site is licensed under the MindSphere Development License Agreement.


Last update: July 29, 2022