Diagnosing MindConnect Software Agent¶

The MindConnect Software Agent's web UI provides a diagnosis tab to display diagnosis messages and download diagnosis, log and system files.

Diagnosis tab¶

In the navigation menu, click "Diagnosis" tab to open the "Diagnosis" area. It provides following features:

① Diagnosis messages

② Diagnosis files

③ Network analysis

Diagnosis messages¶

The "Diagnosis messages" section provides a list of currently stored diagnosis messages in the web UI of the following components in separate sub-tabs:

• Box manager: Shows current states like onboarding, network connection, or data source connection states.
• Data provider: Shows diagnosis messages of Modbus TCP, Rockwell and system information data sources.

• MCSA: Shows diagnosis information of the internal MindConnect Software Agent.

In “Diagnosis messages” section, the last diagnosis message will be displayed. You can download the previous diagnosis messages from the “Diagnosis files” section.

If the diagnosis messages section is open for a long time, the last 50 diagnosis messages will be displayed.

With the "Delete messages" button, the internal buffer of the currently visible component's diagnosis buffer will be deleted.

Diagnosis files¶

In “Diagnosis files” section, you can download the following kind of diagnosis files:

① Log files

② System files

③ Diagnostic files

To download the diagnosis files, select the checkbox. Thereafter, click "Get files" button to start the collection and preparation process. When the preparation process completed, the download buttons will be enabled, and you can the download the created diagnosis file packages by clicking download buttons.

Network analysis¶

Cloud connection check¶

In “Network Analysis” section, a cloud connection check can be executed to verify the connection to Industrial IoT cloud is possible. By clicking the "Start" button an automatic cloud connection check will be executed by MindConnect Software Agent.

After the test has been executed the following test results will be shown:

• Start and end time of the test in UTC format.
• Current IP addresses of web and production interfaces.
• Result of direct connection test.
• Result of connection test via proxy server if the proxy server is configured in asset manager.
• Proxy server and proxy authentication info if they are configured in asset manager.

After clicking the "Details" button the result log of the executed cloud connection check will be shown in a dialog. The result log can also be downloaded as a file by clicking the "Result file" button.

Cloud connection check status¶

The current status and the final status at the end of the command execution will be shown in the cloud connection check status area.

Cloud connection status messages are also available in the MCSA tab in the diagnosis messages section.