Troubleshooting¶

USB commands¶

You can run diagnostic and maintenance USB commands on your MindConnect IoT2040.

The following lists various USB commands and the respective JSON format:

Prerequisites¶

• A MindConnect device e.g. MindConnect IoT2040
• A fat32 formatted USB stick

Procedure¶

To use a USB command, proceed as follows:

1. Make sure your USB stick is fat32 formatted.
2. Create a file named “ConBox_Commands.json” directly on the USB stick.
3. Open the “ConBox_Commands.json” file in a text editor.
4. Enter one of the "JSON Code" commands that you want to execute.
5. Save the changes to the "ConBox_Commands.json".
6. Plug the USB STick into the MindConnect device.

The following list shows various USB commands:

Copy extended logs to USB stick¶

The following command will collect all agent logs & system files, put them into ConBox_<UID>_Logs.tar.gz and ConBox_<UID>_SystemFiles.tar.gz files and copy them to the USB stick.

JSON Code:

    {
      "Commands": [
      {
        "Cmd":"CopySystemFilesToUsbStick",
    "TypeOfFiles": "AllSystemFiles"
      },
    {
    "Cmd":"CopyAgentLogsToUsbStick"
    }
      ]
    }

Copy archived logs to USB stick¶

Some Logs arrive every day at approx. 0 UTC. The extended logs therefore only contain the data of the current day. To get those logs for past days you need to run this command.

The following command will copy all archived log files to a sub directory on the USB stick and delete the copied log files from the archive folder optionally. The USB stick should be larger than 200 MB. Sub directories on the USB stick will have following structure: ConBox_<BOX ID>/<CurrentTime>Sample:ConBox_J47110815/20180318T191647

JSON Code:

    {
      "Commands": [
      {
        "Cmd":"CopyArchivedLogsToUsbStick",
        "DeleteAfterCopy":"false"
      }
      ]
    }

Change system time¶

For the case that the system time should have been changed so that agent runtime is no longer able to connect to Insights Hub, you can retrieve the backend time to correct the system time. The following command provides the possibility to change the system time manually via ConBox_Commands.json file on the USB stick.

JSON Code:

    {
    "Commands": [
      {
        "Cmd": "SetSystemTime",
        "NewTime": "2017-09-19T12:34:56"
      }
    ]
    }

Change log file upload configuration¶

You can activate or deactivate the upload of log files via the ConBox_Commands.json file with the ChangeLogFileUploadConfiguration command on a USB stick. This reduces the amount of data that is stored for a environment on the backend side and reduces the mobile data costs for uploading data to Industrial IoT.

If log file upload is disabled, the log files are saved locally. This local space is limited (200 MB). The files are written and after reaching this limit the oldest files are overwritten.

After the log file upload has been reactivated, previously saved MERS log files are uploaded to Industrial IoT (max. 200 MB).

JSON Code:

    {
      "Commands": [
        {
          "Cmd": "ChangeLogFileUploadConfiguration",
          "EnableUpload": "true"
        }
      ]
    }

You can set the following command parameters:

Perform factory reset¶

For factory reset a ConBox_Commands.json file can be provided by using the USB stick.

The network and BoxMgr settings will be reset to their initial state on MindConnect IoT2040. All BoxMgr and MERS logging files and temporary files will be then deleted. At the end the MindConnect device will be restarted automatically.

The factory reset command will be available on MindConnect IoT2040 version 03.01.00.00 b00x or later.

JSON Code:

    {
      "Commands": [
      {
        "Cmd": "DoFactoryReset",
        "DeviceID": "_MindConnect_ID_"
      }
      ]
    }

You can find more information on how to set a MindConnect IoT2040 to factory settings in chapter and Manual firmware update of MindConnect IoT2040

Restricted device configuration¶

The RestrictDeviceConfiguration command allows you to enable or disable online device configuration changes via Insights Hub user interface after the MindConnect device has been successfully onboarded.

If you need to adapt the configuration, you have to create a new onboarding file with new e.g. network parameter and insert this data again via USB.

JSON Code:

    {
        "Commands": [
            { "Cmd":"RestrictDeviceConfiguration",
                "networkInterfaces": [
                    {
                        "name": "WebInterface",
                        "DHCP": "true",
                        "IPv4": "true",
                        "SubnetMask": "true",
                        "Gateway": "true",
                        "DNS": "true"
                    },
                    {
                        "name": "ProductionInterface",
                        "DHCP": "true",
                        "IPv4": "true",
                        "SubnetMask": "true",
                        "Gateway": "true",
                        "DNS": "true"
                    }
                ]
            }
        ]
    }

To prevent changes of network interface settings, the following parameters can be specified in the JSON command:

Check network¶

Command description To find out, if the MindConnect device is successfully connected to Insights Hub using the current onboarding configuration, a ConBox_Commands.json file containing "CheckNetwork" command on an USB stick can be used. After the network analysis has been performed, the analysis result will be written to the USB stick.

Depending on the current network situation, it might be possible that the execution of all internally executed tests will take some minutes.

CheckNetwork command¶

Using following JSON command in a ConBox_Commands.json file, a network analysis will be performed and the result will be written to the USB stick:

    {
      "Commands": [
        {
          "Cmd": "CheckNetwork",
          "NetworkChecks": [
            {
              "CheckCloudConnection": "true"
            }
          ]
        }
      ]
    }

Result of CheckCloudConnection file¶

After the CheckCloudConnection network check has been executed, a result file will be copied to the USB stick.

The name of the result file has the following format:

• ConBox_<serial number>_<time stamp>_CloudConnectionCheck.log

The result file contains following sections:

• Test output

  • Contains detailed information about the executed test steps according to the current network configuration of the MindConnect device.

• Test summary

  • Contains following information.
  • Start and end time of the test.
  • Current IP addresses of web and production interfaces.
  • Result of trying to connect to Insights Hub directly without proxy.
  • Result of trying to connect to Insights Hub via proxy server, if a proxy server had been configured.
  • Information about the current proxy configuration.

Log files¶

Overview¶

Log files are generated continuously and automatically uploaded when the "Auto Log Upload" is enabled in the following scenarios:

• Log files are uploaded every time the device is started.
• All the log files are uploaded after midnight.
• Once a log file reaches its maximum file size, it is uploaded as zip file.
• Using "Upload Logs Now" option to upload log files manually.

Log files are uploaded in tar.gz format with a maximum file size limit of 10MB with following MindConnect Firmware version.

• MindConnect IoT2040 V03.04.04.03 b001.

Concatenating log file archive parts¶

Linux¶

On Linux, the downloaded log file archive parts is concatenated as follows:

cat fileArchiv.tar.gz.parta* > fileArchiv.tar.gz

Windows¶

On Windows, the downloaded log file archive parts is concatenated as follows:

type fileArchiv.tar.gz.parta* > fileArchiv.tar.gz