Troubleshooting¶
| Error | Problem | Possible cause | Possible remedy |
|---|---|---|---|
| IoT2040 USER LED ORANGE | - MindConnect Element cannot onboard to Insights Hub - No Internet connection | Network connection problem: - Either disabled or invalid configured Proxy - Proxy is offline - Interrupted connection - IP address is configured via DHCP, but there is no internet connection. - Firewall blocks MindConnect Elements - Your company’s router is damaged | - Check your configuration connection: If configured IP and Proxy are valid - Check physical connection: your company’s router, Ethernet cables etc. |
| IoT2040 USER LED ORANGE | - Although an asset uploaded to Monitor. - MindConnect IoT2040 cannot onboard to Insights Hub | - No connection to data source - The address of the data point configuration can be incorrect - Incorrect asset configuration - Not accomplished asset configuration (Network Connection) | - Check data sources configuration. - Check configuration of each data point. - Check configuration of your asset - (Network Configuration). |
| IoT2040 USER LED blinking RED | Data loss | MindConnect IoT2040 was offline for too long, so it could not send data to Insights Hub and the storage is full. | - Check outbound connection - Check Ethernet cables - Check Proxy (IP address, User Authentication can be required) |
| IoT2040 USER LED | Firmware update error | - Technical problems with a new version of firmware - Incorrect firmware type - Certificate problems, Authentication problems etc. | - Make sure that you are using the correct firmware type (MindConnect IoT2040). - MindConnect IoT2040 will automatically restart and then firmware update will be carried out after a while. - If MindConnect IoT2040 does not restart automatically, then restart it manually: by switching off/on the power supply for MindConnect IoT2040. |
| IoT2040 USER LED blinking | Onboarding failed | - Configuration file on the USB stick is invalid - Internal error | - Make sure that the data on the USB stick still is valid. (The data, which you exported to the USB stick, is still valid only for 7 days.). If it is expired, use the asset configuration to export a new valid configuration to your USB stick. - Check asset configuration and reconfigure, if it is required and export a new configuration to USB stick. |
| IoT2040 USER LED blinking | - Problems with USB stick - System Error | - Incorrect formatting of USB stick (no FAT or FAT32) - USB stick is damaged - Write error, USB stick is write-protected or its memory is full. - Configuration file is invalid (damaged, illegible) - See also below Problems with USB stick: - Problems with configuration file - Configuration file is located in an incorrect directory. - Expired configuration file on the USB stick - The configuration file is invalid or not copied to the USB stick Unknown | Check format and partition of the USB stick. It must be FAT or FAT32 formatted and may only contain a single partition. - Try a new USB stick - Check the diagnosis file on the USB stick. - Check whether the directory is valid. (Configuration file must be in the root directory of the USB stick.) - Make sure that the data on the USB stick is still valid. (The data, which you exported to the USB stick, is still valid only for 7 days.) If it is expired, use the asset configuration to export a new valid configuration to your USB stick. - If the problem persists, contact your Siemens Support/„Expert Center“. |
For information on USB commands troubleshooting, refer to USB commands.
Last update: April 12, 2024