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Reference

This section provides supplementary information that enhances the reader's understanding and usability of the system. It includes glossary of terms and contact information, enabling users to find additional support and resources.

Technical support information

For Red Hat Support, you must open a support case, preferably through the Red Hat Customer Portal.

Alternatively, you can contact Red Hat Technical Support via phone by visiting Red Hat Technical Support to find the support center's phone number closest to you.

Example for India:

  • Standard support during business hours: 000-800-919-0891
  • Premium support outside business hours: 000-800-919-0892

Account Number:

To open a support case, you need the Siemens Insights Hub Red Hat Account Number: "6840779".

Note

This account number may change in the future.

Escalation Procedure:

If you are not satisfied with the handling of your Red Hat issue, follow the Red Hat Escalation Procedure.

Emergency Escalation Hotline:

For mission-critical issues, use the Emergency Escalation Hotline: "+1-919-890-8001"

Info

This connects you to the on-duty escalation manager, who will route your issue to the appropriate resolution team.

Appendix

This section provides the abbreviations and acronyms used throughout this document.

Abbreviation Description
AD Active Directory
AD CS Active Directory Certificate Services
AD FS Active Directory Federation Services
AI/ML Artificial Intelligence/Machine Learning
AK Access Key
ArgoCD Argo Continuous Delivery
AWS Amazon Web Services
CA Certificate Authority
CEIP Customer Experience Improvement Program
CLI Command-Line Interface
CNAPP Cloud-Native Application Protection Platform
CRD Custom Resource Definition
CRI-O Container Runtime Interface - Open
CSI Container Storage Interface
DSRM Directory Services Restore Mode
DE Digital Exchange
DNS Domain Name System
ESXi Elastic Sky X Integrated
FQDN Fully Qualified Domain Name
FSTYPE File System Type
IaaS/Ops Infrastructure as a Service/Operations
IOPS Input/Output Operations Per Second
IP Internet Protocol
ISO International Organization for Standardization
JSON JavaScript Object Notation
JWT JSON Web Token
KServe Kubernetes Serving
LDAP Lightweight Directory Access Protocol
LPC Local Private Cloud
LVM2 Logical Volume Manager version 2
MMC Microsoft Management Console
MQTT Message Queuing Telemetry Transport
NAT Network Address Translation
NetBIOS Network Basic Input/Output System
Non-HA Non-High Availability
NSX Network and Security eXtension
NTP Network Time Protocol
OSD Object Storage Daemon
OS Operating System
OSS Operational Support System
PGO PostgreSQL Operator
POC Proof of Concept
PV Persistent Volume
RAID Redundant Array of Independent Disks
RADOS Reliable Autonomic Distributed Object Store
RHCOS Red Hat Enterprise Linux CoreOS
RHEL Red Hat Enterprise Linux
RGW RADOS Gateway
RKE Rancher Kubernetes Engine
SAML Security Assertion Markup Language
SAN Subject Alternative Name
SDK Software Development Kit
SK Secret Key
SMTP Simple Mail Transfer Protocol
SSO Single Sign-On
SSL Secure Sockets Layer
SSD Solid-State Drive
STS Security Token Service
TLS Transport Layer Security
VM Virtual Machines
VLAN Virtual Local Area Network
WAL Write-Ahead Log

Last update: January 31, 2025