Reference¶
This section provides supplementary information that enhances the reader's understanding and usability of the system. It includes glossary of terms and contact information, enabling users to find additional support and resources.
Technical support information¶
For Red Hat Support, you must open a support case, preferably through the Red Hat Customer Portal.
Alternatively, you can contact Red Hat Technical Support via phone by visiting Red Hat Technical Support to find the support center's phone number closest to you.
Example for India:
- Standard support during business hours: 000-800-919-0891
- Premium support outside business hours: 000-800-919-0892
Account Number:
To open a support case, you need the Siemens Insights Hub Red Hat Account Number: "6840779".
Note
This account number may change in the future.
Escalation Procedure:
If you are not satisfied with the handling of your Red Hat issue, follow the Red Hat Escalation Procedure.
Emergency Escalation Hotline:
For mission-critical issues, use the Emergency Escalation Hotline: "+1-919-890-8001"
Info
This connects you to the on-duty escalation manager, who will route your issue to the appropriate resolution team.
Appendix¶
This section provides the abbreviations and acronyms used throughout this document.
Abbreviation | Description |
---|---|
AD | Active Directory |
AD CS | Active Directory Certificate Services |
AD FS | Active Directory Federation Services |
AI/ML | Artificial Intelligence/Machine Learning |
AK | Access Key |
ArgoCD | Argo Continuous Delivery |
AWS | Amazon Web Services |
CA | Certificate Authority |
CEIP | Customer Experience Improvement Program |
CLI | Command-Line Interface |
CNAPP | Cloud-Native Application Protection Platform |
CRD | Custom Resource Definition |
CRI-O | Container Runtime Interface - Open |
CSI | Container Storage Interface |
DSRM | Directory Services Restore Mode |
DE | Digital Exchange |
DNS | Domain Name System |
ESXi | Elastic Sky X Integrated |
FQDN | Fully Qualified Domain Name |
FSTYPE | File System Type |
IaaS/Ops | Infrastructure as a Service/Operations |
IOPS | Input/Output Operations Per Second |
IP | Internet Protocol |
ISO | International Organization for Standardization |
JSON | JavaScript Object Notation |
JWT | JSON Web Token |
KServe | Kubernetes Serving |
LDAP | Lightweight Directory Access Protocol |
LPC | Local Private Cloud |
LVM2 | Logical Volume Manager version 2 |
MMC | Microsoft Management Console |
MQTT | Message Queuing Telemetry Transport |
NAT | Network Address Translation |
NetBIOS | Network Basic Input/Output System |
Non-HA | Non-High Availability |
NSX | Network and Security eXtension |
NTP | Network Time Protocol |
OSD | Object Storage Daemon |
OS | Operating System |
OSS | Operational Support System |
PGO | PostgreSQL Operator |
POC | Proof of Concept |
PV | Persistent Volume |
RAID | Redundant Array of Independent Disks |
RADOS | Reliable Autonomic Distributed Object Store |
RHCOS | Red Hat Enterprise Linux CoreOS |
RHEL | Red Hat Enterprise Linux |
RGW | RADOS Gateway |
RKE | Rancher Kubernetes Engine |
SAML | Security Assertion Markup Language |
SAN | Subject Alternative Name |
SDK | Software Development Kit |
SK | Secret Key |
SMTP | Simple Mail Transfer Protocol |
SSO | Single Sign-On |
SSL | Secure Sockets Layer |
SSD | Solid-State Drive |
STS | Security Token Service |
TLS | Transport Layer Security |
VM | Virtual Machines |
VLAN | Virtual Local Area Network |
WAL | Write-Ahead Log |