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Tenant Administrator Guide

This section provides tenant administrators with the steps required to manage the migration from Insights Hub IAM to Xcelerator IAM.

Tenant Provisioning

  • Your accounts will be available in the new Xcelerator IAM service platform.
  • All user identities and user groups are replicated in the Xcelerator IAM service.
  • User groups and user associations to groups are replicated in Xcelerator IAM service.
  • Existing bookmarks or traffic are redirected to the Xcelerator URLs. For example, new URL for Monitor application will be in the format <your-tenant-id>-operationsinsight-1000001700.eu1.siemens.app. While the tenant name is retained between the two versions, tenant identifier in the new environment is a 10-digit number.

Identity Provider Configuration

For Companies Using Custom Identity Providers

If your company uses its own identity provider, the settings need to be reconfigured via the Settings UI hosted at siemens.app. For more information on configuration, refer to Identity Provider Configuration.

Gateway Limitations

Payload and header size limits apply to both requests and responses. The table below lists the limitations:

Type Maximum Size Requirement
File size 10MB Use multipart upload for larger files (Refer Insights Hub APIs documentation for details)
Header size 10KB Keep the API request header size within this limit.

Note

Ensure to assign only the required roles and scopes to the technical user. Additional roles increase header size, and the gateway rejects requests with headers larger than 10KB.

Technical User Credentials

For scripts using IH APIs

If your enterprise uses APIs in scripts, those scripts currently use secrets generated from Insights Hub IAM to generate tokens. A new set of credentials is required to access APIs in the Xcelerator-based Insights Hub environment. To continue using these scripts after migration, generate new Xcelerator IAM credentials and update your endpoints:

  1. Generate New Credentials:
    • Access the Settings app at siemens.app and generate new credentials for Xcelerator IAM.
  2. Update Your Scripts:
    • Replace the existing IH credentials with the new Xcelerator IAM credentials and update API endpoints to use the new Xcelerator-based Insights Hub URLs.

Last update: May 20, 2026

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