Managing ticket autogeneration filters¶
Tickets can automatically be generated by events created on assets.
To manage the way how the tickets are created from events, click "Administer ticket autogeneration filters" in the "Admin" tab.
Within this application, it is possible to configure severities of events for which the tickets should be generated. If the severity level is selected, an according event triggers creation of a ticket. If the severity levels is not selected, the event of that severity does not create any ticket automatically.
The option Other corresponds to all non-standard severity codes.
Last update: May 5, 2023