User Interface of a Case¶

Cases are used to log and the track the incidents and issues related to asset. All the activities worked on the case are recorded. Also, it allows the service engineers to record their updates of the cases through comments section to maintain the transparency.

After completion of every stage, it is required to manually update the status of the cases. To manually update the case status, open the case and select the appropriate status from the "Status" dropdown.

Contact Customer¶

To analyze and resolve the cases, interaction with the customers is one of the primary requirements. The case allows the engineers to interact with the customers through "Contact customer" option. By clicking "Contact customer", the engineer can chat with the customer.