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Managing ticket autogeneration filters

Tickets can automatically be generated by events created on assets.

To manage the way how the tickets are created from events, click "Administer ticket autogeneration filters" in the "Admin" tab.

Within this application, it is possible to configure severities and types of events for which the tickets should be generated. If the severity level and type are selected, an according event triggers creation of a ticket. If the severity level or type is not selected, the event of that severity/type does not create any ticket automatically.

The option Other corresponds to all non-standard severity codes.

Managing ticket autogeneration filters

Last update: November 21, 2023